Frequently Asked Questions

Q. Do you offer discounts?

A. On occasion we will post a discount code to our social platforms for our customers.

Q. When will my items arrive?
A. Processing times are currently 2-5 “business days" (not weekends) after purchase. Most orders ship USPS First Class which means in most parts of the United States you can expect them to arrive 3-4 days after they are posted. (THIS IS AN ESTIMATE AND NOT A PROMISE)

Q. Where are you located?
A. We make and ship all items from North Eastern Ohio. 

Q. How do I contact you?
A. Please use our contact form found HERE. 

Q. How do I use the mini and micro cutters?
A. We made a short video - youtu.be/B0LgnS1p1Ks

Q. When will my items ship?
A. Processing times are currently 2-5 “business days" (not weekends) after purchase. 

Q. How can I clean my cutters?
A. Under warm water use a soft brush (like a toothbrush) for any stuck on clay. For tight places I recommend using a small pin or toothpick to remove stuck clay.